We strive to develop relationships with residents and business owners. Doing so allows us to explain and educate them on the origin and purpose of the ordinance as it relates to the comprehensive plan. Most of the time that helps to de-escalate situations. Once we explain the big picture, most understand why we bring violations to their attention. We aim to communicate in person at first contact and give a reasonable timeframe to comply. When the deadline expires without compliance, we send a letter with a final deadline. If the property owner is still non-compliant after that deadline, the case goes to Pelham Municipal Court, where a judge may impose fines.