Water & Sewer

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Effective immediately, Pelham Water Works will no longer schedule Discontinue Services on Friday. Requests may be scheduled Monday through Thursday with at least a 24 hour business day notice, with a 3:00 p.m. deadline for next business day services. Water services will not be shut-off at this time due to non-payment and the pandemic.


As a precautionary measure due to the concerns surrounding COVID – 19, the City of Pelham Water Works will handle all in-person transactions via the drive thru window effective Monday, March 16, 2020.

Pelham Water Works is dedicated to providing our customers with safe, high quality water and reliable service. Improvements are continuously being made to all aspects of the water system to insure an adequate supply of water to one of the nation’s fastest growing communities. Both the water works and sewer department meet or exceed all standards set by the Alabama Department of Environmental Management (ADEM) and the United States Environmental Protection Agency (EPA).

Important Information

Customers must setup a user name and password to view and manage their account. Customers will have a complete view of their account as well as manage their account by updating phone numbers, mailing and email addresses, sign up for paperless billing. E-bills will be sent out as email notifications that your bill is ready for view and payment. Online credit card and e-check payments will be charged a convenience fee of 3.25% of the total bill paid. Customers can use "Quick Pay" to make online payments without logging into their account.

Automated Services Available

Please log into your account to update your primary phone number and/or email address in order to be notified of extended water outages, services that will be disconnected for non-payment or other water related issues.

Make a Payment Online

View online payment information.

Make a Payment by Phone

Please call our toll free number 844-286-1222 to make a credit card payment. Please note the Water Works Office cannot accept credit card payments over the phone, you must use the toll-free number.

Questions regarding assessment letters, water service and water emergencies can be addressed by calling 205-620-6420. Fax assessment request to 205-620-6560.

Contact Us by Email

Email is checked only during business hours. Sending an email does not guarantee receipt. If you do not receive an email confirmation from the Department within 24 business hours, please confirm request receipt by contacting the Water Department during normal business hours at 205-620-6420.